Reiki & Coaching Terms and Conditions


I am so pleased you have decided to use my services or resources – please read the following important terms and conditions before you commit to using them.


This contract sets out:


your legal rights and responsibilities;

my legal rights and responsibilities; and

certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.


In this contract:


‘I’, ‘me’ or ‘my’ means Kerri Williams; and

‘You’ or ‘your’ means the person buying or using my services and resources.

If you would like to speak to me about any aspect of this contract, please contact me by email at




I provide spiritual coaching, mentorship, teaching and reiki sessions


I am a sole trader and my contact address is 




1.1If you buy services from me (‘services’) you agree to be legally bound by this contract.


1.2If you use any of my free resources (for example podcasts, workbooks, discovery sessions, downloadables or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.


1.3When buying any services or using any resources you also agree to be legally bound by:


1.3.1my website terms of use and privacy policy;


1.3.2extra terms which may add to, or replace, some of this contract, for example, any specific written contract between us;


1.3.3specific terms which apply to my services, for example programme or service descriptions which may be set out on the webpage for that programme or in email correspondence between us. If you want to see these specific terms, please visit the relevant webpage for the programme or look at the services description I have sent you in an email or request it from me.


All these documents form part of this contract as though set out in full here.


2Information I give you


2.1Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in this contract or the relevant programme or service description we agree between us.




I shall give you information on:

the main characteristics of the services you are buying


who I am, where I am based and how you can contact me


the price of the services


the arrangements for payment, carrying out the services and the time by which I shall carry out the services


how to exercise your right to cancel the contract in the cooling off period if you are a consumer


my complaint handling policy




3Ordering services from me


3.1Below, I set out how a legally binding contract to buy services between you and me is made:


3.2You sign up for my services either on the site by clicking on the relevant payment link or I shall send you the link by email. Please read and check your order carefully before submitting it.


3.2.1When you place your order for services at the end of the online checkout process by clicking on the payment link on my site, or by clicking on the link I send to you by email, I shall acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.


3.2.2Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services. Any prices set out in a quotation remain valid for 14 days.


3.2.3When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.


3.2.4I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services .


3.2.5I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:


(a)a legally binding contract will be in place between you and me, and


(b)I shall start to carry out the services as set out in the programme description on this website or in a services description agreed between us.


4Carrying out the services


4.1If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.


4.2I shall carry out the services in accordance with the Code of Ethics and standards of behaviour set out by the International Coach Federation (‘ICF’).


4.3I shall carry out the services within the time period which is set out in the relevant programme or services description.


4.4All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or services description or they will expire.


4.5You can rearrange any two coaching sessions during a coaching programme providing you give me at least 24 hours’ notice. If you give me less than 24 hours’ notice, fail to turn up for a session or have already rearranged 2 sessions in a coaching programme, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it. If you are more than 15 minutes later for a session you will be treated as a ‘no show’.


4.6All sessions take place remotely via the means of communication agreed with you in advance.


4.7Unless we agree otherwise, communication between sessions shall be by email and you agree to adhere to that method. You will be able to send messages at any time and I shall listen to and respond to them on the next working day (Monday to Friday excluding UK Bank Holidays) between 9 am and 8 pm UK time.


4.8Please note that I may record our calls for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.


4.9My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.


5Your responsibilities


5.1You will pay the price for the services in accordance with the programme or services description.


5.2You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.


5.3Coaching is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our coaching sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.


5.4You agree to communicate honestly with me, be open to feedback and assistance and create the time and energy to participate fully in the programme.


5.5My role is to offer you guidance and accountability and help you make positive lifestyle changes in order to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.


5.6Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.


5.7If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching programme described in the relevant programme or services description. In these circumstances, I reserve the right to request a referral letter from the person who is treating you.


5.8You will keep me informed of any changes to your medical health or personal circumstances.


6Charges and payment


6.1The price for the services is set out in the programme or services description. If you require additional coaching beyond that included in a programme, it may be available on request at the hourly rate of £150.


6.2Subject to 6.3, I usually require full payment in advance in order to provide the services. For some programmes or services I may agree to payment by monthly instalments, in which case a supplementary fee may be chargeable. The relevant programme or services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.


6.3If you sign up for my monthly ongoing coaching programme, payment is monthly in advance.


6.4The fees are non-refundable except for:


6.4.1if you are a consumer, your right to a ‘cooling off’ period as described below; and


6.4.2where I cancel a programme other than under 12.3 below, you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.


In all other circumstances, I am not able to refund to you any of the payments you have made, even where you do not complete your sessions with me, as payment is for the programme as a whole, not individual sessions. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my coaching programme.


In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.


6.5Payment is via the payment button on this website or as agreed between us.


6.6If any of your payments are not paid on the due date, I may charge interest on any balance outstanding at the rate of 4 percentage points a year above HSBC Bank plc’s base rate.


7Cooling off period for consumers


7.1If you are a consumer you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.


7.2The cancellation period will expire 14 days after the date you click through to make your first payment.


7.3However, if you confirm to me you wish me to start to provide the services during the 14 day cancellation period then you lose your right to cancel. At this point my refund policy set out in clause 6.3 will apply.


7.4If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.


8Intellectual property


If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.


9How I may use your personal information


9.1I shall use the personal information you give to me to:


9.1.1provide the services;


9.1.2process your payment for the services; and


9.1.3inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me.


9.2All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.


9.3I shall not give your personal information to any third party unless you agree to it.


10Confidential information


10.1Any information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.


10.2Where you participate in any group sessions, for example as part of a group coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.


10.3The obligations in clauses 10.1 and 10.2 will not apply to information which:


10.3.1has ceased to be confidential through no fault of either party;


10.3.2was already in the possession of the recipient before being disclosed by the other party; or


10.3.3has been lawfully received from a third party who did not acquire it in confidence.


10.4Your and my confidentiality obligations under this clause will continue after termination of this agreement.


11Resolving problems


11.1In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.


11.2I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.


11.3If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.


12End of the contract


12.1If a programme or services description specifies a length of time for services to be provided, then subject to clause 12.2 below, the services will terminate at the end of that timeframe.


12.2For monthly ongoing coaching, either you or I may terminate the services by written notice to each other at least two weeks before the next scheduled call. The upfront payment for that month will not be refunded and you will still have access to your coaching call and email for that period.


12.3Either you or I may terminate the services and this agreement immediately if:


12.3.1the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or


12.3.2the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.


12.4If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.


13Limit on my responsibility to you


13.1Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:


13.1.1losses that:


(a)were not foreseeable to you and me when the contract was formed


(b)that were not caused by any breach of these terms on my part


13.1.2business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.


13.2My total liability to you is limited to the amount of fees, if any, paid by you for the services.




14.1I shall try to resolve any disputes with you quickly and efficiently.


14.2If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.


14.3The laws of England and Wales will apply to this contract.


14.4In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.


15Entire agreement


These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.


16Third party rights


16.1No one other than a party to this contract has any right to enforce any term of this contract.


Reiki distance sessions are conducted via energetic connection ONLY meaning they are done entirely offline - there is no video or telephone connection.  

We don't communicate in person during the session because this allows me to focus on your treatment and you will receive energy for the entire scheduled time without any distractions, which is more beneficial for you 

I am always available for questions via email before and afterwards

It is preferable if you find somewhere comfortable to relax for the duration of your session so you are able to focus on the experience, though regardless of where you are and what you are doing, you will still receive the Reiki energy and its benefits 

You may wish to play some relaxing music though this is optional

Please send me your full name (if different from the name you booked with) and, if you feel called to you can also send a photograph of yourself, though this is not mandatory


During your treatment, you may experience feelings of gentle pressure, heat, cold,  pins and needles and visual imagery

This is nothing to be alarmed about; it is simply a sign that Reiki is moving and doing its work. 

It is also common for people to not sense anything, other than a feeling of peace and relaxation, and not experiencing these things is not a sign that Reiki is not working

Once booked and paid for the session is non refundable and non transferable

By booking and paying for the session you confirm that you are over the age of 18, and that you have read, and that you understand, acknowledge and agree to all terms and disclaimers

I reserve the right to refuse my services at any time, and in such instances, my maximum liability to you will be a full refund of the amount which you have paid for the relevant service. 


Reiki is a natural method of energy balancing for the purpose of relaxation


Energy work including Reiki is not a substitute for medical or psychological diagnosis or treatment. Please continue following advice from your medical practitioner at all times

Kerri Williams is not a medical doctor, licensed counsellor or medical practitioner and has not represented herself in that manner.

Kerri Williams does not diagnose conditions, or illnesses, prescribe medication,

perform medical treatments and will not interfere with a licensed medical


You must see a medical professional for any physical or psychological ailments you may have.

Kerri Williams has made no promises to me as to the outcome of a Reiki

distance session.


This is a personal blog/video/content distribution channel.  All opinions expressed here are my own.

I am responsible for the content. Any group, organisation, agency, entity or other that I may be associated with would not be responsible. 

I reserve the right to change how I manage or run my content and that you may change the focus or topic areas at any time.

Over time my thoughts and opinions may change.  My content is intended to give insight into my thoughts and opinions at the time the content is created, but not necessarily forever. Current content may express different opinions than earlier content. 

All content belongs to me and is copyright of me. If you like a post, feel free to link to it. If you want to use my content in any way please contact me to request permission.  I’ll probably say yes as long as you credit me!



Things I’m not Responsible for:

Eternal Accuracy

The information in my content is provided “as is” with no warranties, and confers no rights. I endeavour to ensure all the information, including links, are accurate at the time of posting but there’s no guarantee that information posted today will still be valid or accurate in the future.

Any information I do provide is accurate and true to the best of my knowledge, but there may be omissions, errors or mistakes.


Incoming Links

I can’t control who links to me.  I don’t submit my content to “link farms” or directories


Personal Offense

I will not knowingly injure, defame, or libel anyone. I am entitled to post my own opinions.  If content matter, bad grammar, slang or punctuation translates or is interpreted into something bad in your country, language or culture it was not my intent and I will not be held responsible for it.


Your Decisions

My intention is to do no harm. I am not responsible for your decisions. My content covers topic areas for which I am not a professional, the information present in my content is my own opinion and is for general information, education, reference, and entertainment purposes only and is not an expression of any kind of professional advice, such as medical, health, nutritional, legal, tax, emotional or any other type of advice or prescription.  You agree that you will not act upon anything contained in my content without first seeking professional advice. 


I make no guarantees that any of the information or practices in my content will function in any particular way for you, no results are guaranteed and I am not liable for whatever may happen to you as a result


Reliance on any information from any of my content is entirely at your own risk.   I accept no responsibility for any adverse effects, direct or indirect, that may result from your use of the information in any of my content or in any of our communications and you will not be compensated in any way if you suffer a loss/damage/inconvenience because of something in my content.  You are entirely responsible for how you choose to understand, misunderstand, use or misuse any of the information in any of my content or communications

Making Money

I’m completely against paid recommendations disguised as personal opinion, so anything I rave about is because I want to share something amazing with you – not because I was paid to say it. I am an affiliate for a small number of products and services that I love and willing I am to consider sponsored posts if the product or service is one I’d really truly use or have used and like. No matter what, I promise that anything I write here is my own honest opinion – whether I’m paid for it or not and any affiliate links will be clearly marked.



Feel free to share your opinion with me in the comments section of each entry, please be polite and respectful both to me and to other readers. I reserve the right to delete any comment for any reason whatsoever – examples include but are not limited to: abusive, profane, rude, anonymous comments, spam etc. 

I am not responsible for the contents of comments left by readers. Nor am I responsible for any laws that may be broken in any country through the content, implication, and intent of comments. 


When listening to any of my recordings, do so in a safe place, preferably where you will not be disturbed for the duration of the recording.  Never listen to any of the recordings while driving in a car, operating machinery, or doing anything else that requires your attention for safety reasons.


I have provided these recordings as self-help, self-improvement, learning, motivation, relaxation and de-stressing aids, general information, education, reference, and entertainment purposes only.  The recordings are not a substitute for medical attention, either physical or mental in nature and is not intended to diagnose, treat or cure any diseases or illnesses. If you are diagnosed with a physical or mental illness or disease, consult your doctor

They do not constitute medical/psychological advice/treatment and I neither express nor imply any claims to the contrary and makes no claim to be any kind of doctor, psychologist, therapist, counsellor or medical professional. There is in no way any guarantees on success rates, outcomes or results, and information given is that of my own opinion and not an expression of professional/medical advice or prescription


Call the emergency services or your doctor if you are having a medical emergency.

Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider. You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provider and we expressly disclaim all responsibility and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with. 

If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible. 

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with. 

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. 

Content Disclaimer

The information contained above is provided for information purposes only. The contents of this website/video channel/podcast/audio/social media are not intended to amount to advice and you should not rely on any of the contents of this website/video channel/podcast/audio/social media. 

Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of this website/video channel/podcast/audio/social media Kerri Williams disclaims all liability and responsibility arising from any reliance placed on any of the contents of this website/video channel/podcast/audio/social media